pirkx is unique. We were initially looking for a wellbeing package for our team, they love it. This is great, we are looking after our team and they feel taken care of. When we saw that pirkx could be offered to our clients too, we were excited to explore how this functionality could be used to retain and gain clients.
We have personalised pirkx and it looks and feels like it is our site, it is branded with our logo and images along with the capability of adding content and links to our website. We have been able to create a client portal where they are able to access all their information such as manuals on equipment they have, they can click through to their billing information and loads more. What’s more, by inviting and paying for our clients, we have built a community for our business. Clients can demonstrably see that we care about them by supporting their wellbeing and it makes their lives easier as all their info is in one place. If one of my suppliers did this for me, I know there would be a far higher propensity for me to give them repeat business as not only have they made our interactions simpler by using the pirkx tech but they have provided a load benefits which save me a fortune. As a business owner, giving this away for $6 a month was a very simple decision.
Use the pulse surveys for your clients – it is part of the package and is free to use. I can very easily find out what our clients really think about our business. When I first gave my clients pirkx, I used a survey to check-in whether this was of value to them – the feedback was fantastic. When I launch a new initiative I can quickly seek my clients’ opinions and test whether this is something to proceed with – this saves me time and money. I also use the pulse surveys to check-in with our team. They have told me that it makes them feel appreciated that their ideas, thoughts and feelings are being asked for.